Returns & Exchanges
At Simabrand, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day return policy for items in their original, unopened condition.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a return authorization.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring that all seals remain intact to qualify for a full refund.
Ship the Items
Print and attach the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing