Frequently Asked Questions
Everything you need to know about your Simabrand beauty journey.
How long does shipping take for my beauty products?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally range from 7-14 business days.
Are Simabrand products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Simabrand products are 100% cruelty-free and we offer a wide range of vegan-certified options.
What is your return policy if a shade doesn't match?
We want you to love your look. If a shade isn't right, you can return or exchange lightly used products within 30 days of purchase.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.
Are your skincare products safe for sensitive skin?
Most of our products are formulated to be gentle and dermatologically tested. However, we recommend checking the full ingredient list on the product page and performing a patch test before full application.